Opening Hours
Monday to Sunday: 10:00 am – 7:00 pm
Address
302 - 4885 Kingsway, Burnaby, BC V5H 4T2
Phone
+1 (604) 332-0111
info@accapiwellnessbc.ca
We'd love to hear from you!
FAQ
About Wellness Services
Are Accapi Wellness services medical treatments?
No. Our services are non-invasive, designed to provide general wellness and lifestyle support. They are not medical diagnosis or treatment and cannot replace professional medical advice.
What happens during my first appointment?
Before your first service, you will be asked to complete a Health Consultation Form. We will briefly discuss your health history, wellness goals, and any relevant considerations to help determine whether our services are appropriate for you.
What if I have a chronic illness or medical condition?
Before your session, you will be asked to complete a Health Consultation Form. Please declare any chronic illness, recent surgery, health or skin concerns. In some cases, we may recommend consulting your healthcare provider before receiving certain services. If you are undergoing active cancer treatment or have uncontrolled cardiovascular disease or other serious chronic conditions, we recommend consulting your healthcare provider before receiving our services.
Can I book a session if I am pregnant?
Some of our wellness services may be suitable during pregnancy. However, we recommend consulting your healthcare provider before booking and informing us of your pregnancy in advance.
About Appointments
How can I book an appointment?
You can book your appointment online through our booking system or contact us by phone, text, or email if you need assistance choosing a service. Full payment is required at the time of booking to confirm your appointment.
How can I pay the service fee?
Full payment is completed online during booking using the payment methods available through our booking system.
What is your cancellation policy?
Cancellations or rescheduling requests must be made at least 24 hours before your scheduled appointment. Appointments cancelled within 24 hours are non refundable.
What if I arrive late?
If you arrive more than 15 minutes late, your appointment may be shortened to avoid affecting other clients. If you do not attend your appointment without prior notice, payment is non-refundable and a new booking is required.
About Products
What is FIR (Far Infrared) technology in ACCAPI products?
Our products are infused with bioceramic materials that store and emit far infrared rays. The material is broken down into microparticles and directly integrated into the fibers. When in contact with the skin at around 28°C (82°F), FIR can penetrate up to 4 cm (1.5 inches) into the skin, supporting circulation, oxygenation, and recovery.
What is EQT (Equilibrium Technology)?
EQT is based on positive and negative ion balance in fibers. Scientifically tested benefits include improved postural stability, faster postural adjustments, up to 48.8% reduction in energy expenditure, and enhanced stretching performance.
How long does the FIR effect last?
The far infrared effect is permanent because it is embedded in the fibers. It does not wash out and lasts for the lifetime of the garment.
How should I wash ACCAPI products?
Machine wash cold (up to 30°C/86°F) or hand wash. Do not use bleach or fabric softener. Do not iron or tumble dry. Air drying is recommended. The FIR and EQT effects are permanent and will not wash out with regular care.
Who should avoid using FIR or EQT products?
FIR and EQT products are generally safe for everyday use, but for pregnant women, children, or people with medical implants (e.g., pacemakers), we recommend consulting a healthcare professional before use.
About Orders
About Orders
How much is shipping within Canada?
We charge a flat rate of CAD15 for standard shipping within Canada. Orders over CAD130 (before tax) qualify for free standard shipping. Free shipping applies to standard parcels up to 2kg; oversized or overweight parcels may require an additional fee, and we will notify you before shipment. During postal strikes or disruption, we recommend selecting our expedited courier option.
Do you ship internationally?
Yes. International shipping fees will be calculated and charged separately based on the destination and weight. Certain regions may have restrictions. International customers are responsible for paying any local import taxes, duties, or customs clearance fees.
How long does delivery take within Canada?
Standard shipping typically takes 3–7 business days. Expedited courier shipping usually takes 2–4 business days, depending on location.
How do I track my order?
Once your order ships, you will receive an email with tracking information.
Can I return or exchange a product?
Yes. Due to hygiene and wellness product standards, we only accept returns for unopened and unused products in their original packaging. Returns must be requested within 14 days of receipt (delivery date). Return shipping costs are the responsibility of the customer, unless the item is defective or the wrong product is shipped. Refunds, if applicable, will be processed to the original method of payment.
Are shipping fees refundable?
No. Shipping fees are non-refundable once an order has shipped.
What should I do if my package is lost or damaged?
Please contact us within 7 days of receipt (delivery date) and provide your order details along with clear photos. We will assist you in resolving the issue and, if necessary, help file a claim with the courier.