Refund policy

Eligibility
•    Products must be unopened, unused, and in their original packaging.
•    Returns must be requested within 14 days of receipt (delivery date).


Non-Returnable Items
•    Opened, used, or damaged products not caused during delivery. Sale items, clearance items and gift cards are not eligible for return or refund.
•    Health & hygiene–sensitive items once opened.


Return Shipping Costs
•    Customers are responsible for return shipping fees, unless the item is defective or incorrect.
•    For oversized, overweight, or international returns, additional courier costs may apply.
•    Original shipping charges are non-refundable.


Refund Process
•    Refunds will be issued to the original payment method after inspection.
•    Please allow 7–10 business days for processing.


Damaged or Lost Items
•    If your order arrives damaged or with missing items, please contact us within 7 days of receipt (delivery date).
•    Provide your order details and clear photos; we will assist in resolving the issue and, if necessary, help file a claim with the courier.